Frequently asked questions

Frequently asked questions about Halong Bay travel

If you are unable to find the answers to your question in our Tour Q&A please do not hesitate to Contact Us


1. How do I make reservation?
Simply call your preferred travel agent or for more information call Halongdolphin Diamond Junk at (84-4) 37171818. When making a reservation, we require the following information for all guests: name, date of birth, gender, citizenship, passport number, emergency contact number, and special needs (i.e. dietary).

2. How do I pay my cruise?
All our rates are in US Dollar. You can make payment by cash, bank transfers or credit card (VISA, Master and AMEX).

3. How will I receive my travel documents?
As soon as your booking is confirmed and full payment has been made our reservationist email you a Cruise voucher. For assistance please call us at (84-4) 37171818 or email info@halongdolphin.com

4. How many suitcases can I bring?
Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 30 kilograms. Should passengers carry more than this amount, it is necessary to inform our reservation staff upon booking procedure.

5. Will I need an electrical converter?
The current on board is 110 volts AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter.

6. Do children cruise for free?
Yes. Children below the age of 5 years old are free of charge (limiting to two children per one booking).
Children from the age of 5 to below 7 years old will be charged 50% of the adult rate.
Children from the age of 7 to below 10 years old will be charged 75% of the adult rate.
Children from the age of 10 years old pay full adult rate.
Baby Cot is free of charge and according to availability.

7. What other services are available?
Nails service
Local snacks are available at the bar
Laundry & dry-cleaning services
Photographs taken throughout the cruise
Theme party on request in advance
Free bay swimming on request (upon legally permitted swimming points)

8. How can we celebrate a special occasion?
We could arrange wine, flowers or bon voyage gifts, such as fruit baskets, champagne, birthday cakes, or local gifts for your celebration. We can also organise other theme party on board or on shore (barbeque on the beach) upon advanced request. Please let us know at least two weeks before cruising.

9. What canít I bring onboard?
Passenger is not allowed to bring on board the vessel any intoxicating liquors, or beverages, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

10. Any dress requirement?
No. Comfortable is the word. Just make sure your wear anything comfortable and up your style.

11. What if I still have some questions?
Contact us at the hotline numbers +84 943 728 901 ; or visit our ďContact Us?section from the home page.

12. What if I am vegetarian?
We pride ourselves on serving fresh, creative. For the convenience of our passengers, menus are displayed in room and in dining room. We are happy to accommodate certain dietary restrictions provided we are notified in advance. Refreshments and snacks are available 24 hours a day in the lounge and dining room.

13. Do itinerary changes?
Every effort will be made to follow the published itinerary ?wind, weather, emerald water and the good nature providing. Marguerite reserves the right to change, omit or add stops, change the route due to unforeseen circumstances.

14. Are charters available?
Yes. Choose existing itineraries or perhaps customize your own! Check out our junks which accommodate up to 24 guests. Please ask your travel agent or contact us for special charter and group tariffs.

15. Can I get group discounts?
Yes. You may save up to 10% for group booking. Please contact us for best deal.

16. What is your cancellation policy?
Any change/ amendment of existing booking shall be considered as cancellation and a new booking shall be made. Penalty charge shall apply accordingly based on charge of each cancelled cabin as per below percentage:
Cancellation per person upon cancellation
48 hours before departure date: No charge
Less than 2 days: 30% of fare
Less than 1 day ?Now Show: 80% of fare

17. Do I need to bring money on board?
Although our cruise fare includes mostly everything, you still should carry extra cash for personal expenditure such as drinks at bar, snacks or other personal services. Cash should be in Vietnam dong or US dollar. Credit card (VISA, Master) is also accepted on our junks.

18. What does my cruise fare include?
Your cruise fares cover so much for your convenience. Check out our cruises unbeatable value for money.

19. When is the best time to visit Halong ?
Literally ANY TIME

20. What kind of food served onboard?
Our delicious meals combine a perfect balance of Halong Bay specialty fresh seafood and traditional Vietnamese dishes. Western cuisine is also served. If you are allergic with seafood or have any dietary request, please inform us in advance.

21. Do we have to bring passport for sleeping aboard?
Yes. You have to bring your passport with you on boat and please provide us your full names, gender, passport number, visa expire date before your departure to Halong Bay.

22. Where does the boat anchor at night time?
Our cruises always try to find a quiet, calm area surrounded by the isles to anchor over night (within permitted area for overnight boat).

23. Can we sleep outside on the top deck of the boat?
Yes. Please check with cruise manager to know if the weather is fine for deck sleep. All comfortable beddings however are not allowed to be brought outside. A late night watching starry sky and the mystery of nocturne on the bay should already be a great end of the day.

24. How many caves in Halong will we visit?
Our cruise travels amongst the countless number of islands and isles in Halong bay. Our 2 days 1 night tour schedules to stop and visit ONE cave ?one of the biggest in the bay. If you wish to visit more, please let our reservationist know prior to departure and please be informed extra fee applies. In the unexpected circumstance, the captainís instruction should be followed. Cave visit or extra cruise can be canceled without prior notice.

25. Do you have life jackets on each junk?
Safety is priority in our cruise. Thatís why all our junks are equipped with adequate life jackets.



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Email:
contact@cheaphalongtours.com

Address: 6 Thach Cau street, Long Bien District, Hanoi, Vietnam.
Hotline: +84 943 728 901

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